- Flat rate (Standard Delivery)
- Free postage (Standard Delivery)
Delivery time frame
99% of our orders are dispatched within 24 hours (Mon-Fri) once payment has been approved. You will be notified via an email with your unique “Tracking Number” and Delivery details. You will also receive the Carrier’s details and their estimated transit time to your address. We will send you an email if there is an issue with your order. Be sure to check your junk/ spam folder in case it lands there.
Estimated Delivery Timetable
|Melbourne Metro||1-2 Business days|
|VIC Regional, Sydney Metro, Adelaide Metro, Canberra||2-3 Business Days|
|Brisbane Metro, Tasmania, NSW Regional, SA Regional||3-4 Business Days|
|QLD Regional||4-5 Business Days|
|Perth Metro, QLD Far North||5-7 Business Days|
|NT, WA Regional||6-7 Business Days|
|WA Remote||7-9 Business Days|
|NT Remote||13-14 Business Days|
|Christmas, Coco & Norfolk Island||Est delivery time is not available|
* The delivery time is estimated only. Sometimes it varies due to uncontrollable delivery process.
National Express Delivery
Please contact our customer service team for the express delivery cost by sending email to email@example.com or online chat with our friendly team. Order (payment received) by 2 pm Monday-Friday for next business day delivery in National Metropolitan areas. Regional areas will take longer.
Delivery is currently available in Australia only. International delivery is not available. Delivery for fragile items to remote areas in Australia might be kindly declined for your benefit. Please contact us on firstname.lastname@example.org to inquire about a special order.
Signature on Delivery
In order to successfully deliver products to you, we require a signature on delivery unless you give authority to leave notice before the shipment. If no-one is available at the delivery address or there is limited access to the delivery address, a card will be left advising information for re-delivery or collection.
Big and Bulky Delivery
Big and Bulky refers to the delivery of large orders or heavy items.
Due to varying delivery driver schedules, we are unable to arrange preferred times for you. So you must be at the nominated address to receive goods on the agreed date as agreed between you and the delivery agent. In the case you are not home to receive your delivery, a notification card will be left at the address for you to arrange re-delivery. Extra delivery fees may occur.
Return to sender and Lost Parcels
Bigbangsale.com.au does not take responsibility for returned or lost parcels that
a) are incorrectly or insufficiently addressed;
b) delivery attempt made, card left and notification email sent, but no response received.
Where the address is confirmed as correct for a lost parcel, we will launch an investigation with the courier company. We will not be able to resend goods or provide any kind of reimbursement until the investigation is finalized. When the parcel was determined as lost, a replacement or refund will be sent.
At the time of shipment delivery, the recipient’s obligation is to evaluate the parcel.
At the presence of the courier:
Point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation.
Your signature confirms that the content of the parcel has been delivered without damages.
After courier has left:
If you found the content of the parcel is damaged which you didn’t notice at the presence of courier, please keep the damaged content as well as all the packaging. Contact us immediately within 24 hours with photos of the damaged item and we will provide information for parcel insurance claim. If the parcel was delivered by Australia Post, the addressee will need to go to the Post Office to claim the insurance.
Where the shipping address is a PO box, please collect them ASAP and check the content before you leave the post office. If you found damages of the content, please leave the content as well as all the packaging at the office and ask the staff for a Customer Service Complaint Form to claim insurance for your damaged content. We will arrange refund or replacement after received your reference number of the insurance claim.
If the recipients can’t fulfill their obligations we won’t be able to process a full refund for their purchases, However, a partial refund may be made at our discretion.